Terms and Conditions

TERMS AND CONDITIONS FOR AVS

Booking Confirmation:

  • All bookings are subject to availability and are considered confirmed upon receipt of payment and a confirmation email sent to the customer.

Service Description:

  • Our Meet and Assist services encompass airport or location pick-up, assistance with baggage, and guidance through airport procedures.
  • Additional services beyond the basic assistance are available at an extra cost. For details, please inquire.

Cancellation and Refund Policy:

  • Cancellations made 48 hours prior to the scheduled service will result in a full refund.
  • If cancelled 48 hours before the flight, the payment can be transferable to a new booking. No refunds will be provided for cancellations made less than 24 hours prior to the scheduled service.

Changes and Modifications:

  • Any changes to booking details, such as flight information or meeting point, must be communicated to Airport VIP Services at least 12 hours before the scheduled service.
  • Airport VIP Services reserves the right to modify the booking schedule due to unforeseen circumstances such as flight delays or cancellations.

Customer Responsibility:

  • Customers must provide accurate and up-to-date information, including flight details and contact information.
  • Timely presence at the designated meeting point is crucial. AVS will not be held responsible for missed services due to customer delays.

Liability:

  • Airport VIP Services is not liable for losses, damages, injuries, or delays arising from circumstances beyond our control, including weather conditions or airport regulations.
  • Airport VIP Services is not liable for any flights missed due to short layovers.
  • Airport VIP Services’ liability is limited to the cost of the booked service.

Customer Conduct:

  • Customers are expected to maintain respectful and courteous behaviour towards Company representatives and fellow travellers.
  • Airport VIP Services reserves the right to refuse service to customers displaying disruptive or inappropriate behaviour.

Collection of Personal Information:

  • Airport VIP Services collects personally identifiable information, including email address, name, address, and telephone number.
  • Anonymous demographic information, such as ZIP code, age, gender, preferences, interests, and favourites, is also collected.
  • Information about your computer hardware and software, such as IP address and browser type, is automatically gathered for service operation and statistical purposes.

Use of Personal Information:

  • We use your personal information to operate our services, inform you of products or
    services, and conduct research to enhance our offerings.
  • Your information is not sold, rented, or leased to third parties.
  • Data may be shared with trusted partners for specific services, and they are bound to
    confidentiality.

Use of Cookies:

  • Our website uses cookies to enhance your online experience.
  • Cookies are text files stored on your hard disk, providing convenience and personalization.
  • You can accept or decline cookies through your browser settings, although declining may
    limit certain features.

Security of Personal Information:

  • Airport VIP Services employs measures to secure your personal information from unauthorized access or disclosure.
  • When sensitive information is transmitted, encryption protocols protect it.

Changes to This Statement:

  • Airport VIP Services periodically updates this Statement of Privacy to reflect feedback and changes.
  • Please review this Statement periodically to stay informed about how we protect your information.

Contact Information:

Your feedback is valuable. If you believe Airport VIP Services has not adhered to this Statement,
please contact us at info@airportvipservices.co.uk.

We will promptly address your concerns.

By using our services, you consent to the data practices described in this statement.

Airport VIP Services is not responsible for the privacy statements or other content on Web sites outside of the Airport VIP Services and Airport VIP Services family of Web sites.